- High-performing operations-management executive with expertise in building/optimizing organisational processes, measurement systems, and infrastructure to maximize business results in retail and service operations, including residential and service industries.
- Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
- Focussed and committed with extensive scope of responsibility, proven success, and track record of delivering optimal results in high pressure environments through initiatives that exceed operational performance targets and yield measurable outcomes:
- operational improvements
- improved service delivery
- cost reductions through improved management processes
- revenue growth
View my track record
Expertise
More
- Productivity and Efficiency Improvement
- Project Planning/Execution
- Customer Satisfaction
- Multi-Site Operations
- Process Redesign
- Change Management
- Performance Management
- Total Quality Management
- Continuous Improvement of Operational Processes and Standards
- Cross Functional Team Leadership
- Financial Plan Development
- Revenue Attainment
- Negotiation, Persuasion and Communication
- Training and Leadership Development
- Problem Solving
- Decision Making
- Planning and Deployment Operational Assets
- Operating Infrastructure
- Sustainability
Qualifications
Engineering Diploma, Tshwane University of Technology, 1998
Energy Management, Energy Management Foundation, 2012
Risk Management, Crest Advisory Services, 2016
Internationally Certified Facilities Manager – IFMA, 2017
Certified Data Centre Professional – EXIN, 2018
Certified Data Centre Specialist – EXIN, 2018
